Frequently Asked Questions
Got questions? We've got answers. Find the most common questions about our HVAC services below.
General
Do you offer 24/7 emergency service?
Yes! We offer 24/7 emergency HVAC service for urgent situations. If your heating or cooling system fails during extreme weather or creates a safety concern, call us anytime.
What areas do you serve?
We serve Lebanon, OH and surrounding communities across 7 counties including Warren, Clinton, Greene, Butler, Montgomery, Clermont, and Hamilton counties. See our Service Areas page for the complete list of cities.
Are you licensed and insured?
Absolutely. Air Surge is fully licensed, bonded, and insured for your protection and peace of mind.
Pricing & Payment
Do you offer free estimates?
Yes, we provide free, no-obligation estimates for all new installations and system replacements. Service calls and repairs have a standard diagnostic fee.
Do you offer financing?
Yes! We offer flexible financing options with competitive rates and terms to fit your budget. Ask about our current promotional financing offers.
What forms of payment do you accept?
We accept cash, checks, all major credit cards, and offer financing options for qualified customers.
Service & Repairs
How quickly can you come out for a repair?
We offer same-day service in most cases. For emergencies, we prioritize getting a technician to you as quickly as possible, often within hours.
Should I repair or replace my HVAC system?
Generally, if your system is over 10-15 years old and repairs cost more than 50% of a new system, replacement is often more cost-effective. We'll provide honest recommendations based on your specific situation.
Do you service all brands?
Yes, our technicians are trained to service all major HVAC brands including Trane, Carrier, Lennox, Rheem, York, Goodman, and more.
Maintenance
How often should I have my HVAC system serviced?
We recommend annual maintenance - AC tune-ups in spring and furnace tune-ups in fall. Regular maintenance extends your system's life and prevents costly breakdowns.
Do you offer maintenance plans?
Yes! Our seasonal maintenance plans provide priority service, discounts on repairs, and peace of mind that your system is running efficiently year-round.
How often should I change my air filter?
Most filters should be changed every 1-3 months, depending on the filter type, pets, allergies, and system usage. We'll recommend the best schedule for your home.